Latest News

Covid vaccine update - February 2021

Covid Vaccination Cohort 6 Clarification

 We are receiving a number of queries in relation to whether people meet the criteria for Cohort 6, if you are unsure please refer to the national government eligibility list:-

 https://www.gov.uk/.../covid-19-vaccination-first-phase...

 If you do have an underlying health condition on this list, please do NOT ring the surgery. We will be in touch with you to make an appointment for you and this will be via telephone or text message. Please could we ask for your patience as we have a large list of patients to work through. Thank you for your on-going support.

 

Sessions extended - Free Zoom online Yoga sessions 

 

The Patients’ Group (PPG) charity at Castle Medical Group has organized Yoga Classes for the patients. We would like as many people as possible to take advantage of this program for maintaining good health during the Covid19 restrictions.

The classes are extended until the end of March 2021, Fridays at 11am.

  • Feb 26th 11:00 am
  • March 5th 11:00 am
  • March 12th 11:00 am
  • March 19th 11:00 am
  • March 26th 11:00 am

Each session is for approx 45 minutes and is mostly on a chair


Join Zoom Meeting  https://universityofsussex.zoom.us/j/92519232577
Meeting ID: 925 1923 2577 (no password needed)
 

For further information please contact Bic or Tara Mistry on:

07813 689227; 01530 414845 or bntmistry@ntlworld.com

This doesn’t just apply at Christmas ...............

Support services

 

Self-Care 

With the winter season just beginning, Self-Care Week highlights how people can treat minor illnesses themselves.

By visiting our self-care website you can find out how to treat many illnesses and conditions at home.  From simple advice on how to look after yourself if you have an upset stomach or back pain to what to do if your child has an accident, our self-care website has it covered.  

One of the best ways to take care of yourself this winter is to make sure your medicine cabinet is well stocked. Minor conditions can often be easily treated with over the counter medicines you can keep at home, such as paracetamol and diarrhoea relief.

Communication channels

Communication channels

Practice current position

We would like to reassure patients that we are continuing to provide consultations with our clinical team.

As a practice we have appointments that are available to book in advance or on the day to help meet the urgency of your medical query.

To help with reducing the spread of infections please note that in the first instance we will offer you a telephone consultation. This will be with the most appropriate member of the team for your symptoms/query which could be a GP, Advanced Nurse Practitioner, Pharmacist or Physio.

Following this discussion, if the clinician feels that they need to see you face to face they will make arrangements for this be done via video consultation or ask you to attend the surgery.


Alternative ways of contacting us

Please CLICK HERE  to use our online consultation service ( please register as a user rather than a guest as we will then be able to respond to your query online) or you can contact us via email on castlemedicalgroup.noreply@nhs.net.  Please note these alternative methods of contact are not available during the weekend or in the event of a Practice closure. 

Partners join forces to support mental health during the Coronavirus outbreak

Councils, police and the NHS across Leicester, Leicestershire and Rutland are coming together to encourage residents who are experiencing mental health concerns during the coronavirus pandemic to seek support.
By visiting the Start a Conversation website – http://www.startaconversation.co.uk – residents will be able to find a range of information on services that can provide help during a crisis, as well as how to maintain good mental health and provide support to family and friends.

Social shielding 

The guidance for the clinically extremely vulnerable is that shielding has been paused.

Please click here for Gov.UK information on Social Shielding

Domestic abuse help

Where to get help during the COVID 19 epidemic.  Please CLICK HERE to access the Domestic Abuse leaflet for further information 

Gov.uk guidance for the public on the mental health and wellbeing aspects of coronavirus (COVID 19) outbreak

During this time, you may be bored, frustrated or lonely. You may also feel low, worried, anxious, or be concerned about your health or that of those close to you. Everyone reacts differently to events and changes in the way that we think, feel and behave vary between different people and over time. It’s important that you take care of your mind as well as your body and to get further support if you need it.  CLICK HERE for the link

24 Hour NHS phone support for all urgent mental health needs

0808 800 3302

Leicestershire Partnership NHS Trust has launched a dedicated phone line* so that people of all ages in Leicester, Leicestershire and Rutland can access urgent NHS mental health support directly.

The new mental health Central Access Point  (CAP) phone service, which went live on Friday, links callers with call handlers and clinicians who can assess their needs and advise, support, signpost or refer them directly to the appropriate service.

Misinformation around Coronavirus

There is a lot of misinformation out there about coronavirus — including fake social media accounts and scams asking to donate money to the NHS — so it is really important to get your information from a trusted source. For more information on coronavirus, visit https://www.nhs.uk/conditions/coronavirus-covid-19/

NHS support via text message for people with symptoms of Covid-19

People staying at home suffering with suspected #coronavirus symptoms will get regular check-ins and advice from a new NHS messaging service launched today.

Text messages will be sent as a reassurance to those who contact NHS 111 online, complete the assessment, and leave basic information such as their age, mobile number and when their symptoms started. CLICK HERE to find out more in our latest news update 

Changes to how we issue Repeat Medication

Please see the Prescriptions page for information regarding repeat medication and Electronic Repeat Dispensing.

Isolation Notes 

Isolation Notes - If you have had to stay at home because of Coronavirus and you employer requires a note, please access an isolation note from 111 website  CLICK HERE FOR THE LINK


Pregnancy

Please see the Pregnancy Care Planner page for further information on pregnancy and coronavirus.

 

NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.

Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone.

 

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.

 

Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

 

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

Ear syringing is not a core service of General Practice and we are not resourced to deliver this

As a practice we have a full range of nursing needs that we need to ensure we are providing to all of our patients. Unfortunately as a practice we have had to make the difficult decision that due to the continued growth of our list size, we are no longer in a position to offer ear syringing to our patients with immediate effect. We appreciate that this may be disappointing for you, for information on how you can self-care and alternative options that are available to you to manage earwax removal please CLICK HERE

Repeat Prescriptions Requests

If you are on regular medication don't forget that you can order using SystmOnline, if you don't have an account please contact us by emailing the surgery to request this.  Please include your name and a contact telephone number and you will be contacted by telephone to start the set up process.  Please note that the call may come through as a withheld number.

You can also download and sign up for the NHS App which is the NHS.UK alternative to SystmOnline.

Alternatively please contact us by email to request your medication.  In the email please include your name, address and date of birth - along with the name of the medication/s you wish to request.  If you take medications of different strengths please include the strength in your email.  Please give us as much information as you can.

Please note that we are NOT able to take requests for medication over the telephone and do require it in writing via email or via theSystmOnline/NHS App.

Zero Tolerance

As you know our staff come to work to help and provide care to you and others.

Recently the number of abusive incidents towards staff has increased and we would like to remind patients that we have a zero tolerance policy in place.

This type of behaviour is not acceptable and we would not expect staff to have to be subjected to this. We all have a responsibility to treat each other respectfully.

Are you a Veteran?

If you are a Veteran please let us know to help ensure you are getting the best possible care.

Please see NHS choices link below for more information on services available for Veterans.

https://www.nhs.uk/NHSEngland/Militaryhealthcare/Pages/Militaryhealthcare.aspx

Public Transport

Any residents with mobility difficulties will continue to have access to Community transport provided by Marlene Reid Centre Community Action. Further information can be obtained by contacting the centre on 01530 512 457.

Usual websites: ChooseHowYouMove@leics.gov.uk  https://www.leicestershire.gov.uk/roads-and-travel/buses-and-public-transport 

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website