We genuinely value all feedback, positive or constructive!

Every comment helps us understand what we’re doing well and where we can grow. By sharing your thoughts, you play a key role in helping us improve our services and continue delivering the best possible experience. Thank you for taking the time to let us know how we’re doing.

We strive to provide the best possible service to everyone who uses our practice.

However, we understand that sometimes things may not go as expected, and you may feel you have a genuine reason to raise a concern. If this happens, we want to resolve the matter as quickly and as amicably as possible.

To submit a complaint, please click the image, or email us at: castlemedicalgroup.noreply@nhs.net.

For more information on our complaints procedure, please click here.